Refund policy

We offer a 30-day returns policy. This means that you have 30 days from receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all labels attached and in its original packaging. You will also need your receipt or other proof of purchase.

To arrange a return, please contact us at shop@perlen.ch. Please note that returns must be sent to the following address:
Perlen Papier AG, Perlenring 1, 6035 Perlen.

 If your return is accepted, we will send you a return label and instructions on how and where to send the parcel. Items returned to us without a return request having been made in advance will not be accepted.

If you have any questions about returns, you can contact us at any time at shop@perlen.ch.

Damage and problems
Please check your order on receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / Items not eligible for return 
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), bespoke items (e.g. special orders or personalised items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of promotional items or vouchers.

Exchanges
Returning the item you have received is the quickest way to get the item you want. Once the return has been accepted, you can purchase the new item as a separate transaction.

European Union – 14-day cancellation period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason, provided the goods are being dispatched to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with all labels attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you as soon as we have received and checked your return, and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. 
Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.